Terms of Use

1. About these terms

Effective: 7 October 2026; feature description updated 19 October 2026. These terms apply to the Linmee website, mobile app and related services. Linmee is a neighbourhood marketplace and does not grant access to any building or home.

Read these terms and the Privacy Policy before registering and actively select the acceptance checkbox. Registration cannot proceed without it, including Google, Apple when enabled, and email registration. The service records the version and server-recorded acceptance time. Acceptance does not waive statutory rights or give blanket consent to all personal-data processing or marketing.

This version is for the pilot. Linmee is a product name; the operator and data controller's legal identity, address for legal notices and applicable registration details have not yet been verified and published. Current contact routes are Suggestions & feedback, Privacy & data and the public contact form in Legal information. Full operator details must be completed before formal release.

2. Eligibility and accounts

The service is intended for users aged 18 or over who can enter into contracts. Provide accurate, current email, nickname and required profile details, and protect passwords, verification codes and social sign-in accounts. Do not impersonate others, transfer accounts to evade restrictions or register for another person without authority.

Signed-in setup requires manually selecting a nearby area; the choice is saved to the account. Listings, public profiles and share text use a generic nearby-area label without displaying the selected location name. Email verification establishes control of an email address. Social sign-in, area selection, floor or Flat information does not certify identity, residence, honesty or item quality. A community invitation code is not an additional registration or trading requirement. Raise suspected account compromise through the available contact routes.

3. The service Linmee provides

Linmee offers listing creation and management, categories and search filters, favourites, saved searches, follows, listing-related chat, offers and negotiation, reserved and sold statuses, handover confirmation, reviews, notifications, reporting and blocking. The Free category is for items offered at zero price. Availability depends on the current interface and enabled services.

Linmee is normally neither buyer nor seller nor a party to the sale contract and does not inspect every item. There is currently no platform checkout, wallet, escrow, seller payout, delivery carrier, insurance or buyer-protection compensation service. Linmee currently charges no sales commission. Future charges must be disclosed in advance; these terms do not automatically authorise them.

4. Listings and accuracy

List only lawful items or content you are entitled to sell or give away in categories the platform permits. Use genuine photos and accurate titles, descriptions, categories, brands, quantities, condition and prices; disclose known defects and included accessories. Zero price means a free gift and must not be used to attract buyers before demanding a price.

Do not use infringing or unrelated images, conceal material defects, counterfeit brands, invent stock, spam duplicate listings or publish another person's private information. A selected brand or AI suggestion is not platform authentication. Agree handover time and precise place in chat; the public location label uses a generic nearby-area label without displaying the selected location name.

5. AI assistance and English versions

After the item summary and photos, Continue uses Google Gemini by default to suggest categories, titles, descriptions and other details from the summary and selected item photos. Chinese titles and descriptions can be given English versions for buyers who use another language. If identification is unreliable you can choose the category manually. You review, edit and decide whether to publish the result.

AI and translations can be wrong. Do not publish guesses as confirmed brands, specifications, condition, accessories or prices. AI suggestions do not automatically publish or authenticate an item or decide a transaction. Item text and photos are sent to Gemini as explained in the Privacy Policy. You can disable automatic processing in Privacy & data and continue manually.

6. Prohibited items and conduct

Do not list food, medicines, tobacco or vaping products, alcohol, weapons, explosives, dangerous goods, access cards, keys or tools for bypassing premises security, or unlawful or prohibited services. Stolen or counterfeit goods, infringing items, recalled or dangerously defective products, identity documents, accounts or payment credentials, other people's personal data and products intended for crime are also prohibited.

Do not commit fraud or money laundering, harass users, send hateful content or malicious links, steal verification codes, manipulate reviews or search, make false reports or evade account restrictions. These rules apply even when a screen does not show a prohibited-item notice. Content or accounts may be restricted proportionately, with requests for review accepted.

7. Offers, reservations and transactions

Buyers should review the listing and confirm final price, quantity, condition and handover arrangements with the seller. Sellers may accept, reject or counter an offer. Items may remain available to other buyers while an offer awaits a response. Reservation, acceptance, handover confirmation and sold markers are not payment receipts. Contract formation and performance depend on the actual agreement and applicable law.

Parties arrange lawful payment and in-person handover themselves and should inspect the item before handover where possible. If you cannot attend, notify the other party and update the listing. Linmee cannot reverse external transfers or guarantee performance. Do not give passwords, verification codes, full identity documents or bank-card details to users claiming to be platform support.

8. Private sellers, traders and disputes

The pilot primarily serves personal second-hand trading and has no dedicated trader or payment-settlement service. Traders must not disguise business sales as private transactions and must provide legally required identity, product-safety and consumer information. Cancellation, return and remedy rights may differ for private sales and purchases from traders. Second-hand, handed-over or sold labels do not remove applicable statutory rights.

For misdescription, defects, cancellation or refund disputes, retain necessary evidence and first contact the other party; report suspected fraud or violations. Linmee can moderate in-app misconduct and assist communication, but has no automatic refunds, seller-fund freezing or platform compensation mechanism. Reporting or appealing does not waive access to regulators, police or courts.

9. Messages and reviews

Chat is for listing-related communication. Do not send spam, threats, discriminatory, privacy-infringing or unlawful content. Chat is not end-to-end encrypted; reports, security and lawful handling may involve authorised personnel. Reviews should reflect genuine trading or handover, without purchased, fabricated, exchanged or coerced ratings.

10. Reporting, moderation and appeals

Use listing or message reporting tools, Suggestions & feedback or the public contact form in Legal information. A message report saves a relevant snapshot for administrators to review. Include relevant identifiers, facts and necessary evidence. Linmee may hide violating listings, restrict interactions or accounts and record its actions. There is no promise of continuous review or a fixed response deadline.

Appeal a restriction through the public contact form, including when signed out or restricted. A submission receipt means the request was recorded, not resolved; email-notification delivery is stated separately. Reasons will be provided and substantiated review requests considered where reasonable, subject to urgent safety or legal restrictions on disclosure.

11. Content rights and platform materials

You retain rights in original photos and text and grant Linmee a non-exclusive, royalty-free licence limited to operating the service: storing, compressing, formatting, displaying, transmitting and generating listing translations. It does not permit selling your content, making private chats public or using user photos in unrelated advertising. Necessary retention after withdrawal or deletion is explained in the Privacy Policy.

Platform software, branding and design are protected according to their actual ownership; third-party assets and components have their own licences. Do not abuse interfaces, scrape private information, attack the system or infringe intellectual property. Submit only content you are entitled to use.

12. Privacy, notifications and third-party services

The Privacy Policy explains personal-data handling. Google, Apple, Gemini, Cloudflare, Resend and enabled Expo push infrastructure participate as necessary. Social sign-in and device push depend on actual activation. Registration does not subscribe you to marketing. Location, photo and notification permissions are controlled through device prompts and settings; refusing optional permissions does not prevent basic account use.

13. Suspension, leaving and deletion

You can stop using the service, sign out or request account deletion in Settings. Deletion withdraws listings and ends sign-in; other cleanup and residual records are described in the Privacy Policy. It does not automatically remove lawful obligations from prior transactions. Fraud, serious or repeated violations, security risks or legal requirements may result in reasonable temporary restrictions or closure, with requests for review available.

14. Availability and responsibility

We will take reasonable care to maintain the service, but maintenance, third-party outages, security events or legal requirements may affect availability. Linmee does not guarantee every item's authenticity, safety, quality or availability or every user's conduct. These limitations do not excuse Linmee's own responsibilities under applicable law.

These terms do not exclude liability for fraud, death or personal injury caused by negligence where exclusion is unlawful, mandatory consumer protections or other liability that cannot lawfully be limited. They do not waive applicable statutory rights. Checking acceptance does not mean you accept every risk.

15. Updates, applicable law and contact

Material service or terms changes will update the date and version and require renewed acceptance where applicable. Payments, delivery, marketing or dedicated trader services require additional notice; changes will not retrospectively add transaction charges or remove statutory rights. Chinese and English aim to have the same meaning; differences do not reduce user rights.

This UK pilot version is intended to be governed by the law of England and Wales, without removing mandatory consumer rights or court jurisdiction available in a user's place of habitual residence. Use the existing public contact form for questions and appeals, and Privacy & data for account-data requests. The operator's legal details and address for legal notices still need completing; this document does not claim completed legal review.